They attest that we comply with best practices in managing SAP maintenance services, and guarantee the security of the information we handle
These certifications join the ISO/IEC 15504 and ISO/IEC 12207 certifications and CMMI maturity level 3 that we obtained previously
We did it! Because QUALITY is a strategic concept at LOYIC, we are happy to have recently obtained the ISO 20000 and ISO 27001 certifications. When we talk about QUALITY, we mean maintaining a firm commitment to on-going improvement that allows us to optimise all internal processes and, as a result, the SAP services we provide to companies. And the International Standards ISO/IEC 20000 and ISO/IEC 27001 are great indicators that we are on the best of paths:
- ISO 20000 certification guarantees LOYIC’s IT services quality (information technology). It certifies that we comply with best practices in SAP maintenance management.
- Obtaining the ISO 27001 guarantees the security of the information we handle. A vital issue that we have always taken very seriously: protecting our assets as well as the data we manage for companies and organisations. In fact, we have had almost two years with no incidents of computer attacks on the SAP Real Estate modules of our clients.
These two ISO certifications come in addition to those we had already earned:
- ISO/IEC 15504 and ISO/IEC 12207, also known as Software Process Improvement and Capability Determination (SPICE), guarantee that LOYIC’s work in the development of custom solutions is carried out according to parameters that are quantifiable and fully satisfactory for clients.
- CMMI maturity level 3 (Capability Maturity Model Integration), which shows that we are dedicated to on-going improvement and producing work that makes a difference in SAP RE-FX deployment. Organisations that base themselves on this model succeed in improving customer satisfaction and also improve work team engagement.
In order to achieve ISO 20000 and ISO 27001 certifications, the program’s auditors were in our Sabadell offices for a week. Previously, we had analysed the entire context of our organisation, set the goals for the parties involved and identified maintenance service and asset security risks. Based on that analysis, we determined the actions that would allow us to minimise vulnerabilities.
Achieving excellence in SAP RE-FX implementation is a non-stop process, and at LOYIC we are already thinking about our next steps, such as renewing ISO standards or attaining the next CMMI maturity levels. Renewing the commitment to work well done requires dedication, but the reward is great: processes that are increasingly defined, higher performance and productivity, an increase in team motivation, and, above all, our customers’ satisfaction with the good service they receive.